Operator workspace
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WORKSPACE / OVERVIEW

Delivery overview

Track operator-generated codes across WhatsApp and SMS.

CHANNEL ORCHESTRATION

WhatsApp first.
SMS on fallback.

One delivery request carries the same code through your operator’s preferred channels.

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Route diagram. An operator's API request enters Relaydesk. WhatsApp is the primary channel. SMS is an optional fallback. Operator API REQUEST Relaydesk ROUTING ENGINE WhatsApp PRIMARY SMS FALLBACK
FIG. 01 Delivery route schematic
Requests
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Delivered
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SMS fallbacks
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Unconfirmed
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ACTIVITY LOG

Recent deliveries

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